Effective Date: January 1, 2026 · Last Updated: January 1, 2026
These Terms of Service (“Terms”) govern your access to and use of the services provided by AlertHound, Inc. (“AlertHound,” “we,” “us,” or “our”), including our website and applications (collectively, the “Services”). By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent that you meet these requirements. If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.
The Services are intended for users in the United States. Access from other jurisdictions is permitted, but you are responsible for compliance with local laws.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at legal@alerthound.io if you suspect unauthorized access to your account.
You may not share your account with others or allow others to access the Services through your account. Each subscription is for a single user unless you have purchased a team or enterprise plan.
We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or are inactive for an extended period (with advance notice).
You agree not to use the Services to:
We reserve the right to investigate suspected violations and take appropriate action, including suspending or terminating access to the Services.
AlertHound offers free and paid subscription plans. Paid plans are billed monthly or annually depending on the option you select at checkout. Prices are displayed in USD and are subject to change with at least 30 days' notice.
Auto-renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on a recurring basis.
Payment processing: Payments are processed by Stripe. By providing a payment method, you authorize Stripe to charge that method on our behalf. We do not store your full card number.
Taxes: Prices do not include applicable taxes. You are responsible for any sales, use, VAT, or other taxes arising from your use of the Services.
Failed payments: If a payment fails, we will attempt to retry the charge. If payment remains unsuccessful after 7 days, your account may be downgraded to the free plan or suspended until payment is resolved.
AlertHound offers an automated auction sniping feature that allows you to authorize AlertHound to place bids on eBay listings on your behalf (“Snipe Service”). By using the Snipe Service, you agree to the following terms:
eBay account authorization: To use the Snipe Service, you must connect a valid eBay account and grant AlertHound OAuth access to bid on your behalf. You represent that you are authorized to use that eBay account and that your use complies with eBay's terms of service.
Your responsibility for winning bids: AlertHound will place a bid up to the maximum amount you specify. If your bid wins, you are solely responsible for completing the purchase on eBay, including paying for the item. AlertHound is not a party to the eBay transaction and assumes no liability for items purchased through the Snipe Service.
No guarantee of success: Sniping success depends on factors outside AlertHound's control, including eBay API availability, network latency, eBay's bidding rules, and competing bids. AlertHound is not liable for failed or missed snipes due to eBay API outages, connectivity issues, or technical failures.
Snipes cannot be reversed: Once a snipe bid has been placed with eBay, it cannot be retracted or cancelled through AlertHound. Under eBay policy, bid retractions are limited and subject to eBay's discretion. You should set your maximum bid amount carefully before scheduling a snipe.
eBay policy compliance: You are responsible for ensuring that your use of the Snipe Service complies with eBay's policies. AlertHound reserves the right to suspend Snipe Service access if we determine it is being used in violation of eBay's terms or applicable law.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until that date.
No prorated refunds: We do not offer prorated refunds for unused time in a billing period. If you cancel mid-period, your account remains active until the period ends.
Annual plans: Annual subscriptions are non-refundable after the first 14 days. If you cancel within 14 days of your annual subscription start date, contact us for a full refund.
We reserve the right to issue refunds or credits at our sole discretion in cases of documented service outages or billing errors.
The Services, including all software, design, text, graphics, and other content, are owned by AlertHound, Inc. or our licensors and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
Your content: Alert configurations, saved searches, and other content you create remain yours. By using the Services, you grant us a limited license to use, store, and process that content as necessary to provide the Services.
“AlertHound,” “LotHound,” “UnitHound,” “PickHound,” “SurplusHound,” “EstateHound,” and “ScanHound” are trademarks of AlertHound, Inc.. You may not use these marks without our prior written permission.
AlertHound monitors publicly accessible listings on third-party platforms (eBay, Facebook Marketplace, government auction sites, etc.). We do not own, control, or guarantee the accuracy or availability of listings on those platforms.
Alerts delivered by AlertHound are informational only. We do not guarantee that any listed item will still be available at the time you view it, nor that the listed price, condition, or other details are accurate.
Any transactions you enter into on third-party platforms are solely between you and the seller. AlertHound is not a party to any such transaction and has no responsibility for disputes, fraud, or outcomes arising from purchases made through third-party platforms.
The Services are provided “as is” and “as available” without warranty of any kind.
To the fullest extent permitted by law, AlertHound disclaims all warranties, express or implied, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
We do not warrant the accuracy, completeness, or timeliness of any alert, listing data, profit score, or other information provided through the Services.
To the maximum extent permitted by law, AlertHound's total liability for any claim arising from your use of the Services is limited to the amount you paid us in the 12 months preceding the claim.
In no event shall AlertHound be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the minimum extent permitted by law.
You agree to indemnify, defend, and hold harmless AlertHound and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any rights of a third party.
Informal resolution: Before filing any legal claim, you agree to contact us at legal@alerthound.io and give us 30 days to attempt to resolve the dispute informally.
Binding arbitration: If informal resolution fails, any dispute arising from or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Orange County, California or remotely.
Class action waiver: You agree to resolve disputes with us only on an individual basis. You waive the right to participate in class action lawsuits or class-wide arbitration.
Governing law: These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Exception: Either party may seek emergency injunctive relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
You may stop using the Services at any time by canceling your account. We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, though we will generally provide advance notice except in cases of serious violations.
Upon termination, your right to use the Services ceases. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, and dispute resolution) will survive.
We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us: